The seller makes deliveries worldwide. Any taxes and import costs are payable by the purchaser. The order is delivered to the address given by the purchaser.
For a delivery in Belgium, the seller will make every effort to ensure that the order is despatched to the delivery address within 30 working days following validation of the order and receipt of payment. The parcel delivery service will go to this address between 8 am and 6 pm on working days and present the parcel or parcels to the recipient or to any other person present at this given address. If nobody is home, a notice of attempted delivery will be left at the delivery address. It will then be for the purchaser to contact the parcel delivery service to agree either a new delivery date at the same address or a new delivery date at a different address or collection at the nearest Post Office. Failure to do so within 15 days from the date of the attempted delivery notice left by the parcel delivery service or if the purchaser is absent on the occasion of a second delivery attempt will result in the order being returned automatically to the seller, who will contact the purchaser to schedule a new delivery of the order. In this case, the purchaser can be charged for additional delivery costs.
For a delivery outside Belgium, the seller will make every effort to ensure that the order is delivered within 45 days following validation of the order if inside the European Union and within 60 days for the rest of the world. The means of delivery will depend on the postal services in the country in question.
If the purchaser has designated the parcel delivery service, the transfer of risks to the purchaser shall be made at the moment the products ordered are made available to the delivery service. Material proof that they have been made available will be provided by the control system used by the parcel delivery service.
It is the purchaser's responsibility to check dispatches on arrival and to express any reservations or complaints that may seem justified, or even to refuse the parcel if it looks as if it has been opened or if it shows clear signs of damage. If there are any complaints after taking delivery of the order it is essential to send an email to firstname.lastname@example.org, mentioning "Delivery complaint", with supporting photos, within 48 hours of taking delivery of the order.
RIGHT OF WITHDRAWAL AND PRODUCT RETURN PROCEDURES
The purchaser has a period of fourteen (14) calendar days, commencing the day after the delivery date, to cancel his purchase, without penalty and without having to provide justification, in accordance with Belgian economic law. Within this period, the purchaser must inform the seller of his intention to make use of his right of withdrawal in the following way:
- Send an email to email@example.com
- Provide surname and first name of the purchaser
- Give a detailed description of the article or articles in question, with quotation of the invoice number and date of issue
- by completing the form available on the SPF Economie (Belgian Federal Public Service, Economy) website
The return to the seller shall be made to the address given on the parcel, except for any instructions to the contrary given to the purchaser who must retain proof of dispatch.
If the purchaser wants to exchange the products rather than obtain a refund, he/she must state this in the e-mail, following which the seller will inform the purchaser of the article availability and of any supplement payable or partial reimbursement as applicable.
All costs and risks linked to the dispatch of returned products are borne by the purchaser.
If the purchaser has recourse to his right of withdrawal and returns the products no later than fourteen (14) days following the communication of his decision to withdraw in accordance with the procedures agreed in the preceding paragraphs, the seller undertakes to reimburse the purchaser for the amount of the purchase price on reception of the products by the seller.
In the event of reimbursement for products/services returned, the seller will credit the credit card used for the payment of the said products for an amount equal to the purchase price of the said products, less the amount of purchase vouchers or discounts accepted at the time of placing the order. The purchaser will be reimbursed in accordance with the procedures agreed with the bank that issued the card.
The purchaser can only invoke the right of withdrawal if the products supplied have been used, have been damaged, have elements missing, or have had their labels removed.
The products must be returned with suitable protection, in their original packaging, in perfect condition for resale, and accompanied by any accessories, instructions for use, etc, failing which they can neither be accepted as returned nor exchanged.
Customised or personalised products/services may not under any circumstances be accepted as returned or exchanged.
Products returned but that cannot be accepted as returned by the seller remain with the seller at the purchaser's disposal. The purchaser remains bound to pay for them. In the event of abnormal or abusive returns the seller reserves the right to refuse subsequent orders.
The seller indicates on the website the conditions, deadline and procedures that apply to the right of withdrawal as well as the model form for withdrawal.